The Case of the Cajun Popcorn

HPMD Quotes & Sources

My brother's son, who is ten, loves Cajun food. His favorite dish is Cajun popcorn. My brother took his son to a new restaurant that prided itself on fast, automated service. However, when his son ordered Cajun Popcorn, he was told there was no child's portion. Knowing that there was no way the boy could eat an adult portion, my brother asked for half an adult's portion. The response? "I'm sorry, but the computer doesn't have that option." The point is that no matter how fast or automated a service is, if it doesn't meet the customer's needs, it's not excellent service.

Short Quote:

"The point is that no matter how fast or automated a service is, if it doesn't meet the customer's needs, it's not excellent service." --Steve Happ

Author:	Happ, Ed
Title:	The Case of the Cajun Popcorn
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Publication Date:	3/18/92
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Quote Number:	107
Categories:	Customer Service, Case Studies